Customer Reviews for ZZ Auto Service Center & Storage
(U-Haul Neighborhood Dealer)

294 reviews

874 Cheshire Rd   Bunker Hill, WV 25413

(304) 821-3079

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(304) 821-3079

874 Cheshire Rd
Bunker Hill, WV 25413

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Not a location issue but the right light had a broken wire did not figure that out till go pulled over for it but luckily I am an automotive tech, and I could fix your equipment for you, so I didn't have to wait 4 hours for help to arrive

Douglas G 
Rating:
5.0

Kevin and Leah were absolutely very informative of any questions we had regarding our uhaul rental. The easiest rental i have ever had!! Would highly recommend zzauto uhaul rentals!!!

TIMOTHY P 
Rating:
4.0

The truck leaked and ruined some of my belongings.

Gary C 
Rating:
5.0

Customer did not leave a comment.

PATRICK B 
Rating:
3.0

Fast service, staff were friendly.

Robert S 
Rating:
3.0

Customer did not leave a comment.

Roger C 
Rating:
5.0

Customer did not leave a comment.

Marjorie L 
Rating:
5.0

Customer did not leave a comment.

Johnnie B 
Rating:
5.0

Fast and courteous service

Christian C 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
5.0

The lady at ZZ Auto Towing and Recovery was amazing and very helpful to two of women picking up the 26 foot truck. Thank you!

ILMA M 
Rating:
5.0

The only issue was I didn’t have service to do all of the steps not realizing I could still drop off without completing them until 15 minutes of waiting for pages to load passed.

Gabbie J 
Rating:
5.0

Customer did not leave a comment.

Carolyn G 
Rating:
5.0

Customer did not leave a comment.

Jennifer S 
Rating:
5.0

More available sizes trucks

Michael D 
Rating:
4.0

Customer did not leave a comment.

KEVIN R 
Rating:
5.0

Customer did not leave a comment.

Vincent H 
Rating:
5.0

Customer did not leave a comment.

Vincent H 
Rating:
5.0

N/A

Larry B 
Rating:
5.0

Customer did not leave a comment.

CHRISTINIA D 
Rating:
5.0

We dropped the truck and trailer off after hours but we called beforehand to make sure they had a key drop box and the young lady was so nice and helpful. We had an excellent experience

Rebecca H 
Rating:
5.0

This location was great they really took care of all my needs

EDWARD C 
Rating:
5.0

Customer did not leave a comment.

Jaime G 
Rating:
5.0

Customer did not leave a comment.

LAURA E 
Rating:
5.0

Customer did not leave a comment.

Robert G 
Rating:
5.0

Customer did not leave a comment.

Kendall B 
Rating:
5.0

Excellent people at ZZ auto

Mark G 
Rating:
4.0

Customer did not leave a comment.

Timothy D 
Rating:
5.0

Customer did not leave a comment.

Serafina S 
Rating:
5.0

I originally wanted to get a truck and trailer from the same location and originally went to Family Store plus on Winchester ave in bunker hill. within 1 Mile the check engine light came on and for two hours I had to fix the issue. My original truck had loose ball joints, drove like shit. Very thankful for the people at ZZ Auto on Cheshire Rd who swapped out my truck and had me back in service.

Mark g 
Rating:
5.0

Customer did not leave a comment.

Brian M 
Rating:
5.0

Extremely helpful, easy return! Super staff!

Lois C 
Rating:
5.0

Customer did not leave a comment.

Michael F 
Rating:
5.0

Customer did not leave a comment.

Romario F 
Rating:
5.0

Customer did not leave a comment.

Jennifer S 
Rating:
4.0

Customer did not leave a comment.

John m 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M 
Rating:
5.0

Customer did not leave a comment.

Jason B 
Rating:
5.0

Do the approval process BEFORE the customer arrives to pick up the truck

JEN A 
Rating:
5.0

Customer did not leave a comment.

Robert W 
Rating:
5.0

Customer did not leave a comment.

Paul B 
Rating:
5.0

Customer did not leave a comment.

paula a 
Rating:
5.0

Super helpful and nice. Efficient and made sure I had all I needed/ answered any questions I had.

Matthew P 
Rating:
4.0

This experience was horrible. First lady from Kupps in Martinsburg WV made reservation for the right time but not an early pickup but rather a counter pickup. I had to pickup at a later time at different location. I lost time and money from a job because of this. Also was told it was .39 per every mile after 100 miles. Wouldn't recommend U-Haul as a reliable source to rent but rather a rental company.

Countryside E 
Rating:
5.0

The truck shook aggressively one of the rear tires could use attention.

Nathan D 
Rating:
5.0

I love this uhaul joint! They are the BEST!!! Please replace the windshield wipers on this truck. They don’t work very well.

Bruce E 
Rating:
4.0

The location was not my first choice as it was 20 minutes further than where I wanted to pick up, but it was on a main road and easy to access.

Geoffrey S 
Rating:
3.0

This was our third pick up location which was changed numerous times and pickup was 45 min from our house

Wade W 
Rating:
5.0

Great place in a very accessible location and friendly personnel. Thank you.

misael s 
Rating:
3.0

Customer did not leave a comment.

Wesley N 
Rating:
5.0

Customer did not leave a comment.

BRAD M 
Rating:
5.0

Customer did not leave a comment.

Shane G 
Rating:
4.0

The vehicle flashed service notices that an Oil Change was needed, and the cameras are dirty and needed cleaned. The camera issue made it so that the collision avoidance system would not operate so I had to deal with those the entire trip. Also the front windscreen was cracked from side to side. Luckily the crack did not impact my line of sight but it needs correcte

Robert P 
Rating:
4.0

Customer did not leave a comment.

Hunter J 
Rating:
2.0

I reserved a dolly. No dolly was in the vehicle. It took over 20 minutes to get the vehicle because they could not figure out something with the system.

Anthony L 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
3.0

didn't have a 5x8, was given a 6/x12, was told I would be charged for the 5x8, but instead was charged for the 6x12

GEORGE B 
Rating:
5.0

Vehicle was ready when I went to get it at ZZ. Both people I dealt with there were friendly and polite. Charles Town rental did not have vans and said the hospital had them both indefinitely. They offered a box truck, which I did not need. Bad because if you know they will have two vans indefinitely should make an effort to get more. I will go back to ZZ in two weeks when I need a van again.

Lisa C 
Rating:
1.0

We were disappointed in Uhaul for our cross country move. We booked our Uhaul at a location 5 minutes from our home and had to instead travel 30 miles—60 miles round trip. We asked to have the contactless pickup. After traveling 30 miles we attempted for 45 minutes to get our Uhaul. Earlier in the day we were told we would be able to get our Uhaul after hours via the lockbox. We were also told if we had trouble to call the after hours service line at ZZ Auto Service. Called after hours and that person told us they were not in the area and to call a different number. Left a message on second number with no return call. Then we called Uhaul. Two phone calls to Uhaul and 45 minutes later we were told because we rented a truck and trailer, we could not do the contactless/key box pickup. We would have to return the next day. We are disappointed with the pickup location being so far away and no discount offered other than they would add 50 miles to our truck which they had to due to the distance we had to travel to pick it up. We are also disappointed in the miscommunication about being able to use the lock box for pickup.

Matthew H 
Rating:
5.0

Customer did not leave a comment.

Leo W 
Rating:
5.0

The gentleman at ZZ’s auto were very helpful. I started to do mobile check in and realized I forgot my phone. They took my keys and checked the truck I got me. Very nice people.

Brent S 
Rating:
5.0

Is very fast and Nice persons!!!

Jose M 
Rating:
5.0

Customer did not leave a comment.

Jeff S 
Rating:
5.0

Great service

James T 
Rating:
5.0

Fast and friendly staff.

Gary S 
Rating:
5.0

Full tank on arrival to pick up.

Joseph S 
Rating:
2.0

I was wrongfully charged liability insurance when I specifically declined. I was also charged for a handtruck when I never ordered or ask for one, it was not provided one… In essence, I was charged $15 more than what I should have been. This is an ethical…

Walter D 
Rating:
4.0

Customer did not leave a comment.

joe w 
Rating:
1.0

We returned the truck 24 hours earlier than we were supposed to,,5 days later we received an email that they charged us for an extra day and stated we returned the truck a day late. We called them and are still waiting for our refund to be issued

Bradley E 
Rating:
5.0

Everything was great

CHRISTOPHER R 
Rating:
5.0

Make sure the insides are clean.

CLIFTON H 
Rating:
5.0

Absolutely nothing to improve. We came just at closing because of a terrible experience at a Winchester UHaul: not only did ZZ Auto Service stay late to help us, they were fast and friendly. We have already recommended them to several neighbors who have had bad UHaul experiences. We will drive out of our way to use them.

BRIANMICHAEL C 
Rating:
5.0

Customer did not leave a comment.

Charles Z 
Rating:
5.0

Customer did not leave a comment.

Christopher N 
Rating:
5.0

Great customer service from the agent

Roy S 
Rating:
5.0

Young lady is very helpful!

JohnM M 
Rating:
5.0

Customer did not leave a comment.

AIDEN T 
Rating:
3.0

All around confused as I put $100 deposit as well as the insurance, put the gas back but was told it was under but wasn't I put it back where it was when I picked it up and was around 8 miles over estimated mileage and yet I have to pay about another $37 for a truck I only had for about 7hrs max needless to say I guess I will not be renting another uhaul

SHAWN E 
Rating:
5.0

So helpful and friendly! So appreciated their assistance. Excellent moving experience on their side of my one way move!

Pamela H 
Rating:
5.0

I didn't get to meet the staff as I dropped off out of open hours. I will say that I'm not good at driving trailers and it was easy to park the way all their stuff was arranged at this location, it was clean and welcoming etc. Again, U-Haul service was so helpful to me here thanks again to everyone there

ADAMTIMOTHY N 
Rating:
5.0

Zzs has been doing uhaul for quite some time. They are quick in and out. Any issues are handled immediately.

Helms I 
Rating:
5.0

I would highly recommend renting from ZZ Auto. He was very efficient in taking care of our needs.

Daniel V 
Rating:
5.0

Excellent service.

Philip T 
Rating:
4.0

Customer did not leave a comment.

MICHELLE R 
Rating:
4.0

Nothing

Aaron S 
Rating:
5.0

Courteous, professional and very helpful!

JERICCOBACANI L 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
4.0

Customer did not leave a comment.

Christy C 
Rating:
5.0

Customer did not leave a comment.

bill m 
Rating:
5.0

This is the friendliest and most helpful place I have used for U-Haul rentals.

JEFF P 
Rating:
5.0

Customer did not leave a comment.

ERIN H 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T 
Rating:
2.0

Customer did not leave a comment.

Sandra P 
Rating:
4.0

Customer did not leave a comment.

Barry A 
Rating:
5.0

Customer did not leave a comment.

Troy W 
Rating:
5.0

Customer did not leave a comment.

Chris R 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J 
Rating:
5.0

Great customer service

ALAN F 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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