Dropped the truck off on Memorial Day, so nobody was there. There was no designated parking area and no U-Haul signs. Finally found the Dropbox for the key and left truck parked in best clear area. Had to call afternoon next day to make sure checkin was good.Shawn was friendly, but said his U-haul guy had not come in yet. Finally got an email yesterday confirming good checkin. Also, the U-haul mobile app is garbage. I could not get it to recognize my reservation despite spending over 20 minutes on the phone with a U-Haul rep in Buffalo. That cost me over an hour in lost loading time and late arrival at my first overnight stop.
Neil W
Shawns Auto Shack
24/7 Rentals
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Services at this Location:
One-Way and In-Town® Rentals in Niceville, FL 32578
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Because it was Saturday the drop off location was closed so there was no help other than a woman on the phone. The address numbers for the building were hard to find being on a down spout pipe at the opposite side of the building from lock box.
GARY KIt was not explained nor was I given any infomration about needing a lock box code to pick up the truck at this location. Luckily a worker nearby found the one person who just happened to be there at the time that knew what was going on and how to pick up the trucks at this location. Otherwise I would have been stuck with no truck. Also, even though I made the reservation a month in advance, I get there to find that no moving blankets are at this location. I reserved them with the truck so I was left with no choice but to go BUY blankets at a nearby walmart costing me another $120 that I now just throw away because no one confirmed all my stuff with my rental. Only bright spot, truck was in good working order.
Dennis BThe employees have nothing to do with U-Haul so they were useless. The U-Haul website did not work properly on its own. They did not have at the location the items I ordered online (appliance dolly). The whole experience made me never want to get another U-Haul.
Kristin DTrailer has a waterleack's
Jurgen N