My original rental location was not open when I got there. When someone finally showed up, they said they didn't have the 6x12 trailer I originally reserved. They told me to contact U-Haul customer service. I spent over an hour only to be sent to Affordable Family Storage to pick up a truck. I didn't want a truck but it was my only option. Very disappointed.
Jon B
Affordable Family Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sugar Land, TX 77498
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Reserved online and included an appliance dolly. When picking up the equipment I was told no appliance dolly was available even though I reserved one. And it was priced out in the reservation. Agent did offer a free standard dolly, but I had to purchase a strap at a hardware store in order to move appliance. U-Haul web site says this location opens at 8AM. However a typewritten paper on the door says they open at 9:30. I disconnect the trailer myself and left it in a prominent location. Used U-Haul app to compete check-in. Don't plan on using Affordable again. There are other locations that have better service and equipment.
storer WThey are always helpful and very professional.
WARREN STo have a desk check in again. Kevin has been helpful, another staff at the office will only respond with I don’t know whenever I would ask for any information like he was annoyed to be bothered especially I have not done the app check in and the previous staff there have always been very helpful with me. Will recommend location if they have personal check in available again .
Marialua CWould not recommend because they will change you the pick up address by surprise
Randy F