This experience was horrible from start to finish. Pushing the entire check-in and check-out process onto the customer is incredibly inconvenient. I picked up my U-Haul from an auto shop, and the check-in process didn’t even work. I ended up on the phone with customer service just trying to get the truck. Then, before I could leave, I had to take around 20 photos. Seriously? This is ridiculous. Hire people to handle this instead of assuming everyone wants a completely personless experience. We don’t. I work two jobs. I don’t have an extra hour to troubleshoot your app and do your employees’ jobs. I just want to talk to a person, get my truck, and be on my way.
JANELLE A
Zway Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Valencia, CA 91355
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Keep doing what you are already doing! Great service and a wonderful and friendly customer service 👏 😀 👍
JOSE DEverything went great, the process went very smooth.
Patrick BTHE CHECK IN AND OUT IS TERRIBLE ITS TAKE TOO LONG. I FEEL THAT I WAS WORKING FOR UHAUL AND ALSO PAYING FOR THE RENTAL.
JOHN BLiterally the best U-Haul rental experience I’ve ever had. The owner at Zway Automotive was so friendly and super helpful. Highly recommend!
Amie S