Storage rates to high compared to other similar storage facilities.
Ra A | Overall ExperienceSelf Storage Units in Chicago, IL, 60608
U-Haul Moving & Storage of Pilsen
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Great place, great attention. Next time I need storage, for sure, I'll be back to uhaul Pilsen area. Thank you for everything.
carlos g | Overall ExperienceGreat storage unit and the employees have been helpful. I have rented here for years.
ERIC M | Overall ExperienceThanks for eveything
TINA S | Overall ExperienceThe storage was well knot and I would recommend it someone else, the downside is that the rent goes up too much.
ERIC L | Overall ExperienceThe staff was beyond helpful, kind, and professional. I wouldn’t dare work with anyone going forward. They answered all my questions clear and concisely helping with all my needs. Thank you 1500 Blue Island storage. They all deserve healthy bonuses. ~ Nik
nik e | Overall ExperienceThe staff was very helpful during my time there.
LETICIA Z | Overall ExperienceMy experience with U-Haul was extremely frustrating and disappointing. What should have been a straightforward moving process turned into a stressful situation involving property damage, an insurance claim that felt mishandled, and a serious bed bug issue. After the move, I had to file an insurance claim due to damages, and the payout offered did not align with the itemized list and documentation I provided. Communication around the claim felt unclear and dismissive, leaving me to repeatedly follow up just to get basic clarification. It felt like the burden of proof and resolution was placed entirely on me as the customer. Even more concerning was discovering bed bugs shortly after using U-Haul storage. This raised serious concerns about cleanliness, sanitation standards, and customer safety. Dealing with a pest issue on top of an already stressful move and insurance concerns was overwhelming. Moving is already a high-stress experience, and I expected more accountability, transparency, and care from a company of this size. Unfortunately, this experience has made me very hesitant to use U-Haul again or recommend it to others unless significant improvements are made in customer support, claims handling, and equipment maintenance.
ALEXANDRIA C | Overall ExperienceTHE WHOLE STAFF IS VERY POLITE AND HELPFUL. GREAT PLACE FOR STORAGE, WOULD DEFINITELY RECOMMEND FAMILY AND FRIENDS.
eric s | First ImpressionsBest U-Haul I have stored at so far
Brittamy G | Overall ExperienceVery nice facility. Will use again if necessary
Michael P | Overall ExperienceMy experience with U-Haul Storage was great with the exception of finding rodent droppings all through my unit. When I occupied a unit on the 4th floor , there were no rodent droppings found until I had to move to the 5th floor. This concern was brought to the manager’s attention on several occasions, but I received no response. In the future, remember the customers are I trusting the personal belongings and family history with you all. Thank you
CRYSTAL S | Overall ExperienceIt was great overall. Move out experience could be smoother as far as efficiently checking if the space is empty and getting back to me with that. Also when I first moved in my access code did not work and I never got a call back addressing it.
Sinead C | Overall ExperienceMoving can be such a stressful and overwhelming process, but I truly feel blessed to have had Nicole and Cristina by my side. Cristina, thank you for handling my locker issue with such ease and precision. You weren’t just efficient you were also incredibly understanding, validating, and willing to go the extra mile to make sure I felt taken care of. Your patience and kindness made all the difference. Nicole, you are an absolute trooper. Even after business hours, you answered my call and took the time to help me through my situation. When I forgot my storage code, you patiently walked me through everything and made sure my unit was ready to go. That level of dedication and care does not go unnoticed. Together, the two of you showed me what true customer service looks like. You went above and beyond to not only solve my problems but to also make me feel at ease in the middle of a stressful move. I am deeply grateful for both of you, and this company is incredibly fortunate to have such compassionate, hardworking, and dedicated employees on their team.
William B | Overall Experience