My name is not Phillip Street and I do not have a U Haul storage location. So have no idea why I received this survey link. Therefore.right now its 1 stat bad experience.
phillip r | Overall ExperienceSelf Storage Units in East New Market, MD, 21631
U-Haul Moving & Storage of East New Market
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Storage Customer Reviews
- 4.0 Average Customer Rating
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The young woman who works at the U-Haul in Marketplace Cambridge MD, she is so charming, polite and excellent when I need assistance these last 10 years. She helped me when my bank acct got hacked, she got me back on my bills coming directly out of my account. She's a great asset to your company. I have told people about your storage place as clean, heat and cold temperatures. Thank you for all you did for me. 😊 Sandra Crawford
SANDRA C | Overall ExperienceI always have a wonderful experience when using uhaul for my storage and moving needs.
RENEE S | First ImpressionsEveryone I dealt there were very nice and helpful and friendly
Ricky G | Overall ExperienceVery rude customer service. Does not want to help AT ALL. their employees threaten their customers. They charge debit cards that WERE NOT set up to be charged every month ( as I had a specific card for that) so with them charging a card they weren't supposed too and it is even noted that way they causes me to to be able to pay the rest of my rent so I was kicked out and they said that it wasn't their problem. ( this is his wife leaving this response )
BRIAN B | Overall ExperienceYearly increase in rates was the reason for move out
Holly S | Overall ExperienceEspecially appreciated “K” Kristin with her assistance in renting a storage unit. She was very knowledgeable and fast! We were in and out really quick!
Lee G | First ImpressionsThe staff are always helpful, friendly and efficient - we have used Uhaul East ZNew Market many times for many services and always have had good service!
Nancy C | Overall ExperienceMy rate went up twice within a year. I couldn’t afford to keep my belongings there. Everything else was very convenient and the staff were wonderful.
Jeremiah N | Overall ExperienceOn 2 occasions the insulation from the ceiling came down. The local office had a hard time getting someone to repair. The person who repaired was from a different location. The frequent rate increases were making it a burden especially when the unit was only the shell. No electricity, so I could only go during the daytime..
Phil R | Overall ExperienceThe storage unit has a hole in the ceiling. The installation appeared to be coming loose or down. I saw a small lizard in my unit. Unit 26J.
Sheila P | Overall ExperienceThe trucks are decent, they could use an overdrive or another gear, to help save on gas.This would definitely help another, and cruise control would be great too!
ANTHONY S | First Impressions