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JOSEPH M | First ImpressionsSelf Storage Units in Florissant, MO, 63031
U-Haul Moving & Storage of Florissant II
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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![Example storage unit layout]()
Small
5' x 5' x 9'Miscellaneous Storage
Size Guide- Rate:
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$64.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- Climate
- Rate:
- $64.95 Per Month
-
![Example storage unit layout]()
Small
5' x 5' x 9'Miscellaneous Storage
Size Guide- Rate:
-
$64.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $64.95 Per Month
2 Units Left!
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![Example storage unit layout]()
Small
5' x 5' x 9'Miscellaneous Storage
Size Guide- Rate:
-
$64.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Climate
- Rate:
- $64.95 Per Month
-
![Example storage unit layout]()
Small
5' x 10' x 9'1-2 Bedroom Home
Size Guide- Rate:
-
$89.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Climate
- Rate:
- $89.95 Per Month
-
![Example storage unit layout]()
Small
5' x 10' x 9'1-2 Bedroom Home
Size Guide- Rate:
-
$89.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- Climate
- Rate:
- $89.95 Per Month
What Is Online Move-In / Rent Now?
Other U-Haul Services
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I still have one more unit there. Thank you
Cynthia R | Overall ExperienceGreat experience all around
Kingemanuel K | First ImpressionsVery friendly staff
Ernesto G | Overall ExperienceThe staff at the facility were horrible and rude and unprofessional everytime i went. I would never recommend them to anyone
Jayla W | Overall ExperienceCommunication was a bit spotty and the collection area when you first come in the storage area was gross but overall service was excellent. I would use the space again.
Priscilla L | Overall ExperienceThe u haul storage facility excellent 👌
VIRGINIA P | Overall ExperienceI'VE USED U-HAUL AT THIS LOCATION FOR MORE THAN FIVE YEARS. AWAYS PROFESSIPNAL AND FUN..
ALICE S | Overall ExperienceValor was absolutely amazing. Best U-Haul experience and this was my first time. My mother was affected by the resent tornado in St. Louis and Valor made sure we had everything we needed. Than you U-Haul.
NATALIE T | First ImpressionsOther than the fact that there was a rat trap in my storage unit (which did not promote confidence and took up a significant portion of the tight space available), the actual move-in process itself went quite smoothly thanks to use of the curtesy trollies (and the complementary lock was nice). However, the check-in process was incredibly frustrating. The morning of the day I was scheduled to move in, I switched my reservation to a smaller unit since, while loading the truck, I realized that I really didn't need as much space as I had originally selected. I'm not sure if that messed the system up, but for the rest of the day, neither the app nor the website would allow me the option to check in online as I had been recommended to do. Immediately after making the change, I called the number listed for my facility and was re-directed to the corporate number. I explained the situation and that the link I had been sent to check-in wasn't working, and that the menu option wasn't showing up on the app or website, and asked if the link could be re-issued or if there was something else I was missing. The woman I talked to said that checking in online was super easy - and told me that I had to do it that way since the facility I was headed to did not have any staff on-site to allow me to check-in in-person - and she offered to send me a video to guide me through it, which I accepted because it was the only suggestion she seemed to have - but the video was an advert not a walk-through so it was beyond useless. I left it alone for a bit, hoping that this was just a matter of the system needing to process my change and that it would update - therefore allowing me to check in online - if I waited. When we were about an hour out from the storage facility, I tried again - this time starting with the live chat option. The woman who helped me told me that, because the option to check in online was not appearing on my end, I would have to cancel my reservation and re-book it. I ended the chat with her and tried to cancel my reservation on the website and the app, and it would not let me. So then I called the help line again, explained the situation and that I was calling because I was told I needed to cancel my reservation, but that if it was possible for him to help me check in over the phone that would be even better. The man I spoke with said that the first month free promotion required that I check-in in-person, but when I mentioned that I was told that the facility I was going to did not have staff on site (and asked him to confirm that fact) he said that there was another help line I would have to call when I arrived to get someone to help me complete the check-in process over the phone. However, when he transferred me to that line and I ran through the situation again, adding that I was told they would be able to help me, the person on the line said that they only handled reservations for trucks, and transferred me immediately back to what I can only assume was the line I had just been transferred from. The new person I talked to finally managed to cancel my reservation though... right as we were pulling into the parking lot of the storage facility. I then logged back in and placed a new reservation - and it STILL did not allow me the option to check in online. So I got out of the truck and walked over to the building hoping that there was an office or an intercom or something and found a poster that listed the number of the local U-haul office - so I called that and the guy said I would have to drive over there (thankfully not very far away) to check in. So, even though the solution ended up being relatively simple, it was incredibly frustrating that I had to spend more than an hour going back and forth with half a dozen different agents who couldn't just let me know that I needed to go to a different location first and instead had me running in loops - it kind of feels like that is the sort of information that ought to be listed alongside the note that there are no staff at that particular location. It was just a very frustrating experience.
AUDREY T | First ImpressionsI will use U-Haul again in the future thank you
charmila r | Overall ExperienceI rate was increased after one month. The main door of the facility was opening and closing when it was supposed to be locked. I have a video.
Hugh B | Overall Experience