I do not appreciate my acct being merged with my brother’s acct, just because HE was e-alerted. The situation had nothing to do with me.
Bettina K | Overall ExperienceSelf Storage Units in Grandview, MO, 64030
U-Haul Moving & Storage at Truman Farms
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
Other U-Haul Services
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Staff is rude. Very unprofessional and I will tell everyone I no , even if they dont ask, to never use this storage facility. The place is nasty and dirty and the employees made me feel so uncomfortable that I would not even access my storage unit when I really needed too. The employees made me feel stupid when I asked questions about gaining access to the units. I felt like they were making fun of my handicap.
Kari K | Overall ExperienceI love this company and convenient of 7 days to keep the dumpster. Dropoff and pickup without having to be at home. Great service!
kathy w | Overall ExperienceVery nice staff.
Ryan F | First ImpressionsMy associate Kellt was the best give her a promotion, loved her service and respect for my time. I hope you realize what a asset she is and make her a boss.
ALICIA W | First ImpressionsStaff is always helpful, knowledgeable and friendly. The facility is clean and temperature controlled.
DIANE M | Overall ExperienceIf there was less than 1 star I would have given that. U-haul as a company is the worst company I’ve ever had the displeasure to give my money to. I’d rather pay double with someone else than deal with this company ever again. Inaccurate customer service info. People work the front that total hate there jobs and treat customers like idiots. No real service just eye rolls and waiting from staff. Never would I recommend!
ALEJANDRO W | First ImpressionsInstructions on the move-in were a disaster. Not clear instructions on the app. Two addresses of U-Haul facilities close by added to the confusion. The national customer service line had completely different information than the local office. The instructions at the site weren't clear. The local number didn't pick up and then were rude when I finally found the office.
BRENT V | Online Move InOne issue I have is the sliding door sometimes gets stuck and won’t open or stays open. The manager is impossible to get ahold of or contact. The contact number shown for him on the door is disconnected. Everything else has been great. It’s convenient to be able to go in and out whenever you need to. It’s always a good temperature inside and it’s so nice to have a restroom available.
Kelly G | Online Move InI will recommend U-Haul to all of my friends .
Osmond F | Overall ExperienceThank you for keeping my belongings safe.
marquinette W | Overall ExperienceEveryone that I encountered during my move from Kansas City, to Columbia which was frought with stress to begin with was polite, understanding and helpful. I would recommend anyone I know to use your services.
DIANE M | First ImpressionsThank you
Alvaro P | Overall ExperienceI would choose this facility and location again! It was immaculate and in excellent condition! The only thing that I did not like was the length of the walk to my specific unit! That may have been because I am older, but they did have carts at the front to put boxes, etc. on so that you coould wheel them to the unit! That was a plus! Also, the staff was very helpful and friendly! I give U-haul 5 stars!
ROSALIND F | Overall ExperienceNa
cheryl p | Overall ExperienceRachel has been very busy helpful with all of our needs. You lucky to have her as an employee!
Keith B | Overall Experience