The lady at the call center was not clear on all of the rental details. I was not told that I had to go to the location to finalize the rental. I was not told that I had to use a certain lock. I was not told that my unit was upstairs. I am not able to navigate stairs very well. After a day of packing, I was very upset to learn that the only remaining unit of the size I rented was upstairs!! I had no choice at that point but to keep the unit. The young man helping me finalize my rental was very helpful.

There was no lighting inside the storage unit. That made it very dark and unpleasant.

very helpful, friendly and consumer oriented.

Loved Don! He was always great! People really make the place. But my stuff has always been covered in mice droppings.

Other than it being extremely hot and stifling in the building, the main doors to the storage building being difficult and the carts being difficult- it was a great place to help ease my transition

Great service..

I like when the people are nice and they were.

Your Midwest City Branch was amazing. They went above and beyond what I expected when I arrived. However, I would love to talk to someone about my experience at 2 of your locations in Kansas.

Everyone both in CO and here in Oklahoma have been more than helpful and friendly. I also really appreciated the free month of storage even though I only needed it for a couple of weeks. Thanks U-haul

The rental went extremely to the tee. Like clock work! Great time

Methena was very nice and knowledgeable.

They were very accommodating even going out of their way to ensure they met our needs.

Very accomodating, highly recommend.

Good place

Excellent customer service.

Excellent service. Timely delivery and pick up of the containers. Would definitelu use again if the need arises.

100%

Great knowledge of program and services

My things were chewed up by an animal. I always had to wait 30-40 minutes to talk to anyone. I was almost given late fees when no one would answer the phone for three days.

Thank you all for care of my personal things. I was very happy with the personal care that was given to my needs and the timely manner that I got my devlier.