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Glenda G | Overall ExperienceSelf Storage Units in Reno, NV, 89521
U-Haul Storage of Double Diamond
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Storage Customer Reviews
- 4.5 Average Customer Rating
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I was going to rent a unit in Reno but realized I didn’t really need it and canceled rental within 24 hrs. I was treated very well by your employees. Thank you for your help.
Glenda G | First ImpressionsIt took three tries to get a newly vacated storage to be put in my name but it was worth the wait. Staff was apologetic and worked diligently to get it to work.
Eugene G | First ImpressionsExcellent staff. Helpful and polite.
exequiel s | First ImpressionsI did not get the storage size I wanted and reserved. It was way small but very tall. I had to rent another storage from another company. The units i rented does not fit a 20' uhaul truck! Very inconvenient and had to spend a lot of extra money. Very disappointing.
Jennifer K | First ImpressionsGreat storage facility
JOHN E | First ImpressionsPhil the manager runs a great crew of employees. He always friendly and helpful and passes that attitude with his employees. The new (2 years old I believe) storage facility is always spotless and that includes the bathrooms. The lady employee keeps the building very clean.
JOHN H | Overall ExperienceI loved the security but I work late hours and consistently found myself locked out. I would’ve liked having more access.
SHASHANA B | Overall ExperienceThe manager and all the staff members are very professional, proficient and nice.
TIM C | Overall ExperiencePhill the manager is absolutely the best!!!!!
CHRISTINE M | Overall ExperienceI had a move set for one way. Due to an emergency situation I was unable to move but already had my things loaded and storage unit vacated. I called the south Virginia store (moana) and the same girl who rented the truck to me answered, thank God cuz she was so helpful everytime! I told her my situation, i was in need of a storage unit now and the move didn't happen. She said no problem and set up storage and instructed me to return the uhaul and would only charge mileage and a daily rate. I went to uhaul storage and everything took about 10 minutes. They have a convenient loading dock and everything was smooth! I returned the truck and got a huge refund which really helped out! It was a fantastic experience!
Melissa L | First ImpressionsWithout a doubt the easiest and pleasant move into a storage facility
JOSHUA H | First ImpressionsGreat experience using U-Haul for my move. Very modern and secure facility, fair terms, no hidden fees or surprises.
Daniel H | Overall ExperienceThe free month of storage with truck rental really helped when I was in a tough situation. Thank you.
Harley C | Overall ExperienceWell run operation!
Mary M | First Impressions