The manager, Miguel was a real ...... if he was taking advantage of my situation (moved from hospital to AL facility, which denied me keeping my car there), had no choice for my car to be towed from hospital to u-haul facility. (Have been very happy with the uhaul down south.) miguel denied the promotion and raised the monthly rent 50%!!! He knew what options I had. If you did this deceitfully and being greedy, well you will never get my business again!!!
Donna A | First ImpressionsSelf Storage Units in Rochester, NY, 14624
U-Haul Moving & Storage at Rochester International Airport
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Storage Customer Reviews
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Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkLouis is professional, courteous, and friendly. Always willing to assist, and made arrangements so I could get my car after closing time. The Rochester airport location is excellent.
Susan M | Overall ExperienceI received a contract payment receipt though I didn't and haven't received a copy of the actual contract.
clifford j | First ImpressionsThe garage was a little dusty but good .
Heather S | First ImpressionsEverything was just fantastic I couldn't have chosen a better place than this on Ajax Road. My car came out the same way I bring it in, all but a little dust after 4years. Thank you so much for being there. JUST DOWNRIGHT AWESOME!!!!!!
Mattie S | Overall ExperienceMove in process was simple and easy. Staff was friendly. Will definitely use them again.
LAURA C | First ImpressionsCleanest storage in Rochester! Great customer service! Thank You Anthony!
Camille Z | Overall ExperienceI love everything about uhaul however the price increase twice such a short period of time resulting in me finding another storage up the road cheaper for my foreign car. I understand your company decision and will miss the staff.
Quest W | Overall ExperienceEveryone at the Ajax Rd location was very accommodating and friendly. Convenient location and move in process was simple. Plan on storing our camper here every year.
LAURA C | First ImpressionsThe check in process was easy and the staff very helpful.
Frank R | First ImpressionsManager has an attitude because I didn't want my personal information on my windshield, ( HIPPA ) that's the law. I feel it only when he's there. I will take the next step if it continues.
Kevin W | First ImpressionsThe help very fast and family 👪 like, very good for business....
James H | First Impressions