The grounds used to be kept up better, brush trimmed back and rat bait was put out around the grounds. That doesn't happen anymore and the water lines in my trailer was damaged by a rat and had to be repaired. I moved the trailer. The people that run the facility are very friendly.
Dennis L | Overall ExperienceSelf Storage Units in Rough and Ready, CA, 95975
U-Haul Moving & Storage of Penn Valley
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Perla and the team there did a great job with both our short term rental of storage space and also the truck rentals for loading and unloading it. The Uhaul website/app is pretty bad for check in, so I was glad Perla was there to help upload information and pictures that were needed.
Roger D | Overall ExperiencePerla the manager was great to work with.
BRAD K | Overall ExperienceCeaser was super helpful and professional I felt valued as a customer from start to finish
Athena K | Overall ExperienceDon't need this Actually the app to your u haul is confusing and it never does what I need it to do. My recommendation is to update it. And make sure every process works when someone tries to do any mobile pick or vise versa And it's better to just call during business hours Never have any good results with help on the 24/7
Kaylee P | Overall ExperienceEverything was great. However they raised the price twice and it was no longer worth the cost. That is the only reason we cancelled.
Elise G | Overall ExperiencePerla was amazing
Joette C | Overall ExperiencePerla was very friendly and helpful even though we were both contending with a winter storm.
Roger D | First ImpressionsPerla was great!
Kathy B | Overall ExperienceSo far so good
DANIEL F | First ImpressionsCesar was amazing in helping me with the move out process. He also made sure my unit was always secure. Will recommend to friends and family.
Kerina K | Overall ExperienceStaff was very nice and extremely helpful. The Facility is very well kept. Thank you!
JEFFREY G | Overall ExperienceRomie is a very good Mgr. Price increases came much too often.
Jay H | Overall ExperienceSlight misrepresentation by staff on move out terms....but resolved amicably..
John N | Overall Experience