Big 10 4 good buddy
Marty L
Space Center Mini Warehouse
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Decatur, IL 62526
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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When we got to the location the person we first talked to did not know we were coming and didn’t know that the truck had been left in his yard.
George RWas not ready for us, and less than 3/4 a tank of gas.
Benjamin Kit appears business for u-haul at this location was slim. no one to receive us. lights were disconnected on right. delayed us some figuring it out.
DAMEAN FI arrived at 10am. There was a sign on the office door saying the office was closed, but to call a certain number if picking up. Called the number and received no answer. Then this guy came up to my car. About 5’10, 5’11. Didn’t say who he was or anything, but I assumed he worked there since he asked me what I was doing there. I told him I was there to pick up a uhaul I reserved online. I asked him if he also had any hitches for sale because my farmer took all mine that morning to use in the fields. He said no. So I asked him where there were some for sale (he didn’t know). Told him I would be back once I got another hitch. He told me when I came back that the trailers were in the back on the left, couldn’t miss em and to go ahead and help myself. Then he got in a black pickup truck and drove off. Didn’t ask for any ID, paperwork, anything. so I went and bought another hitch, and came back, and followed the guy’s instruction and drove back to the left, saw the trailer I had reserved online. Luckily, I’m a farm girl and have hitched a trailer before because there was NO ONE around to help. The guy was gone, not even someone at their storage unit. Took me about 30 mins to hook up because the rubber washers were gone on the chains, and since it was parked in gravel, the trailer did not want to move! So I had to carefully back up inch by inch into position. Once hooked up, I didn’t even see the electrical connection for the trailer, and luckily wasn’t stopped on the way home! The next morning I received a call from the area manager that he saw the uhaul trailer outside my house and picked it up because the trailer did not have a contract on it! He saw that I had reserved it thought and luckily called me. I explained my experience the day before and came back, sorted the paperwork out and even helped me rehook up the trailer (which is when we noticed I needed an adapter and that the electrical wasn’t hooked in the day before). The area manager was awesome! Granted it was a shocked and confusing morning, but he made things right. He even offered for me to return the trailer at a different location, which I happily took, because after everything that happened at the pick up location, I didn’t want any more trouble with this trailer.
Nicole W