I had booked a U-Haul, but unfortunately, it was a very poor experience. When I arrived at the pickup location, I waited to check in through the app, but the instructions were unclear. I had to call customer service, and only then was I guided on how to collect the keys. Upon returning the truck, the app did not recognize that I had taken the vehicle and would not allow me to return it, as the representative had not properly checked me out in the first place. I contacted customer service again, but this time I was placed on hold multiple times and transferred between agents who did not seem to know how to resolve the issue. I ended up waiting for over an hour because I could not simply drop off the keys without being charged for not officially returning the truck. To my surprise, there was no staff available in person to assist me. Overall, it was a very frustrating and disappointing experience!
Kartik B
The Print Ninjas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Etobicoke, ON M9V5G2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Worst experience
Tushar TThe Uhaul was dirty inside the driver and passenger side. Need to sit on a blanket. Location was used as it was convenient
Alicia SSo it almost took 14 litres of gas for just 30 km ride. It means it is just 2km per litre. Which is an awful mileage. Would be really good if you could check the vehicle.
Jain JConvenient service, clean trucks
FRANCA A