Very disappointing experience with this U-Haul location. I would not recommend it. The customer service at this location is extremely poor. It is very difficult to find anyone in the office, even during business hours. I tried calling the location multiple times, and nobody answered the phone. The U-Haul truck I received was also not properly cleaned, which made the overall experience even worse. The biggest problem happened when I tried to return the truck. I arrived before my scheduled return time, but all of the parking spaces at the U-Haul drop-off location were occupied by other vehicles. There was nowhere available to safely park the truck. Because nobody from the location was available to help, I had to call U-Haul customer service and spend approximately two hours speaking with different representatives just to figure out where I could leave the truck. Eventually, a representative had to authorize me to park it nearby and document the situation with pictures. Returning a rental should not be this stressful or take hours because the location has no available parking and nobody is available to assist customers. Overall, the location is poorly managed, communication is terrible, the vehicle was not clean, and the return experience was extremely frustrating. This experience caused me to waste a significant amount of time and delayed the rest of my plans for the evening. Based on my experience, I would not rent from this location again.
Jay P
The Print Ninjas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Etobicoke, ON M9V5G2
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How U-Haul Reviews WorkThe app did not work when we arrived and there was no one there to help. The check in took half an hour and we were not able to get the photos to upload.
CHARLES GImprove customer service.
Samir SIt was nice experience
mitul kAmazing Service as usual
Orlando R