The truck did not include the trolley which we have booked earlier. It didn't had slop to slide the furniture too. Still we have to pay for all the equipments. It was a terrible experience because as we reach the destination,we could not find any trolley or slop at the back of the truck. Thus we have to face lots of problems in moving and handling the furniture. Moreover, my husband got hurt because of handling the furniture without any trolley. Now he has to stay home for 2 days. I would like to complain about this. And definitely want the refund and compensation as we have paid for the insurance as well. Please follow the company's policy and do accordingly
Pragneshkumar N
The Print Ninjas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Etobicoke, ON M9V5G2
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Customer Reviews
- 4.0 Average Customer Rating
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The number of steps to pickup and dropoff the truck is too long and complicated.
ELIAS FThe truck was low pressure on the tire. The location doesn’t have the office. I had to stand outside of the -9 degree in winter day to do the self pick up.
MINH QAlways a good experience with this location!
MELISSAJANE BNice service by U-Haul. It helped me a lot while shifting my house. Initially I thought that it's difficult to drive van or truck. I realised it's easy after driving U-Haul vehicle
Naveen K