My experience was with the UHaul app for pickup and drop off. Our truck was there and ready to go, with a full tank, everything I had rented including equipment and the app does have easy to follow directions for picking up and dropping off. The only reason I rated it four stars is because the app did make me repeat taking photos of different areas of the truck several times before it would allow us to access the next step. This caused the pick up to take longer. The app was also apparently having some technical issues with the drop off and registering that the truck had been returned. I was easily able to contact someone with Customer Service who assured me they would take care of the drop off and finalizing payment the next day and they did. Overall my experience was a good one and I would rent again.
Lauren B
Church Road Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Florence, AL 35634
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Great service all the way around.
Richard MThis isn’t the locations issue but for the U-Haul system which told me when I set up the reservation that this was a 24hr drop off when it wasn’t at least not for a trailer. I even called customer service about it and they said none of the locations in this area had 24hr drop off which I know can’t be true. So anyway, please update your system, U-Haul.
Kristen BIt was about as easy a transaction as I have ever made. Office personnel was great! Helped me with hookup and provided all necessary information for the return. Very affordable! I will make recommendations to my family and friends. steve
STEPHEN SThis location was outstanding one of the better ones I have visited Great person who runs it I would highly recommend using this location
JEFFERY T