It was less about the location and more about working with UHauls customer service. It is very misleading to confirm a reservation for someone at a location within a mile of their home and than switch the location to 25 miles away, especially when charging 1.39 per mile. The customer service agent was quick, to the point of rude, when I asked if I could speak to someone else she said no. If you don't have the inventory to serve the locations requested than UHaul should move the inventory, this is what rental car companies do. The 19.99 per day is misleading when you nickel and dime every other part of the rental. I know this feedback probably doesn't matter to you because you have people trapped using you especially on busy moving weekend. But if it does here are some things you can improve: Your service to your rental locations, customers shouldn't hear from the locations how horrible UHaul is to do business with, two - move inventory where it is needed, you become unaffordable really quick when you don't compensate people for having to drive more than 20 miles to pick up a rental, three, train your customer service people to be pleasant, no one wants to be treated poorly when they are being told they will need to spend 4 times more than they thought the bill was going to be and finally clean the vehicles, the inside of the cab was filthy, again, it's like you don't care because you know people will deal with it. Overall, just not good business practices, disappointing, but unfortunately the customer is stuck with it. Just do better.
Bridget B
Aubuchon Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jeffersonville, VT 05464
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The location was absolutely awesome in helping me. The issue was the main branch changing my reservation the day before pick up. They totally screwed everything up, from the pick up time to where I was to get the truck. It caused alot of stress and more money. There is a reason people make reservations in advance. Worst ever experience...and I have used uhaul alot. Unfortunately, the locations uhaul contact person was unavailable, which seemed to be an issue. The computer program would not allow them to complete their task correctly, and the phone call to the head honcho was disconnected. I felt bad for the person that was helping me, but Thank God it all worked out in the end! Think I will go to a different truck rental company.
Deborah CNot charge someone for gas when it was returned with more than it started with. Drove 35 miles and put in over 3 gallons right next to drop off. Was then charged for 4 additional gallons. Gauge picture of returned vehicle was wrong.
MATTHEW MOverall I was quite impressed with everyone I worked with from U-Haul. I can say without hesitation, Customer Service is alive and well at U-Haul. You folks have it down to a science, please do not change anything. :-)
MARK SAllow more notice about availability of vehicles. Incorporate reimbursement for travelling out of town to pick up vehicle's. I paid $70 u.s. for Uber to pick up the truck at the out of town location. That was a huge inconvenience and horrible customer service.
LUCIENNE S