I was supposed to return at another location but they were closed and the U-Haul app was down the lady at this location offered to go above and beyond to let us return it there and get us on our way. I was very happy with Lauren
Jason W
Bradner General Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Abbotsford, BC V4X2P1
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Customer Reviews
- 4.5 Average Customer Rating
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Very polite staff
Nikolai Kclean the mud off the truck
Adam KThe Brander location was very good. However, the original location of my reservation on Fraser highway in Abbotsford was extremely disappointing. They took a very long time processing the reservation when I arrived even though I had called them earlier to make the reservation and provided all details needed including credit card payment. Then when I picked up the trailer the person discovered the very small lights on the side of the trailer were not working and he could not fix them. This is ridiculous because he said the trailer was returned the day before and he inspected it and found everything was working. He could not rent any other trailer from his location so he sent me on an over 1 hour detour to the Bradner location where I had to go through the whole registration process again. The Bradner location was in the opposite direction from where I needed to go and I later learned there are 2 other locations in the direction I needed to go. This was extremely frustrating and I believe a refund should be provided for this very disappointing experience.
Rick CTruck had water pooled up in right back corner, blankets were wet also.
Anvir G