Very difficult to impossible to get anyone to answer the business telephone. After leaving voicemails, received text from a different number telling me to text them my question (I simply wanted to know what time the business closed but I couldn't get a straight answer). Upon arrival, I had to ring a doorbell on the front of the business. A man eating a sandwich opens up the door wide enough to look out and ask me to park the dolly against the fence. I get an email saying the dolly was checked in 3 hrs AFTER I actually dropped it off. Not sure what kind of "business" this place is, but I will not be renting or returning there again and definitely will not be recommending it to anyone I know.
Timothy E
D&D
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Abilene, TX 79602
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Customer Service was not there when I called but she told me where to put it and very pleasant on the phone
Joe RNo answer, no call back, no one to be found just dropping off a $1000.00 plus dollar piece of equipment in a shady neighborhood.
Ryan MD&D had no idea we were coming to pick up a truck, had difficulty getting on-line for the information, and then had to call someone from a nearby town to drive over and handle the transaction. The location was not at all professional and had no indication it was a U-Haul location except for the truck out front. There were two small dogs running around, nowhere to sit or stand comfortably, and the two attendants did not seem well versed in what was necessary for completing the transaction. D&D is not a suitable representative of UHaul.
Judy PVery unprofessional site.
Joel G