I scheduled the reservation on 7/14/25 at the same location where we rented a storage unit (Compass Self Storage in Acworth, GA) because we knew that we would be dropping off personal items in the storage unit then leaving the rental truck there. Pickup was scheduled for 930 am on 7/28/25. 30 minutes before I was to pick up the truck I received a call from U-Haul telling me the truck was not available at Compass and I had to pick it up at another location. This was inconvenient because I had to return the truck to the same location that I rented it from, adding extra time to an already very busy day. I'm wondering why Compass did not coordinate to have my truck available since they had 2 weeks to coordinate and I was already a storage customer. Poor customer service, inconvenient and disrespectful.
JAMES D
Midgard Storage Acworth
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Acworth, GA 30102
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Customer Reviews
- 3.0 Average Customer Rating
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Customer service was a problem, as nobody was at the facility when I returned the truck.
GREGORY II didn’t have a dolly and I’m being charged for it. Would be nice if there was an attendant.
Candace DThis was the easiest rental process I've ever done. App is easy to navigate and the process has clear directions from start to finish. The billing is itemized and easy to understand. I'm 100% happy with this rental. Storage place is easy to get in and out of. Very well lit and within a few miles of the highway. 10/10
Kenneth BHarold was amazing. We were done and in our truck in less than 15 mins. Amazing.
rachel r