I was extremely disappointed that after reserving a truck in Hope, I had to drive to Agassiz to pick it up, AND pay for the extra kilometers used to drive it to Hope and then drop it back off in Agassiz. I reserved the truck for pick up in Hope, BC not Aggasiz. It's bad enough I have to go to a separate town to pick it up, but then to have to spend extra money to pay for kms that were not part of the move. I feel like that is a pretty dirty thing to do to your customers when it is already such an expensive and stressful time in there lives. It cost me over $500 to move. Of the 246 kms I paid for, 88 kms was just driving to Hope with the truck and dropping it back off, that is $113.52. How does that even make sense?? I am extremely disappointed in that part of my experience. The service was good, and the gentleman who helped us was friendly and helpful. But there is alot that could be improved upon when it comes to the pick up and drop off costs. Totally taking advantage of your customers when they are vulnerable and in need.
Monica M
Agassiz All Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Agassiz, BC V0M1A2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 5.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Caleb at Agassiz All storage is one if the best customer service reps that I have dealt with. Always professional and friendly.
WENDY AThe drop-off location was a secured storage facility and a U-Haul representative had to meet me upon arrival. I could not drive onto the facility lot. It did however, have a drop box for the truck key.
Joseph Bexcellent customer service!
david wEverything went smoothly. No improvements required.
Nathan R