My reservation was canceled and was unable to be found when I went to pick up the truck. The lady did not speak good English and took a long time to re book my truck. When I finally was able to get into the truck, it broke down on me at the first red light that I can to. I was traveling across country and did not feel this truck would make the trip. I returned to the location and they instructed me to call roadside assistance. I was put off an entire day behind and then was charged for an extra day.
AMANDA S
College Corner
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Albany, GA 31707
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
N?A
CURTIS DMy experience with the woman who helped me was very unprofessional and hostile. Customer service skills and communication lacked tremendously. She seemed to be very impatient with me and any questions i asked. This was my first time using U-haul and it was completely ruined.
LEANDRI'A CI have reached out to UHaul's customer service corporate office, in hopes of speaking to someone about the "area manager" who called me, after a UHaul representative called & left him a message about my horrible check-in experience. Someone needs to contact me, ASAP, regarding this matter. I was lied to, berated, belittled, called horrible names, and cursed at by the individual I was told is a UHaul manager for my area. This man should NO LONGER be allowed to represent your business-ever again. It was so awful that he had me crying on the phone, would not address my needs, & eventually hung up on me. I am seeking legal help with how I can move forward, to ensure that another customer is never treated in such a manner by this UHaul representative. I assure you that I am not inflating my situation at all, so please allow me the courtesy of a contact by your customer service management. After this experience, I pray that I do not need the services of UHaul, ever again!
Ginger PWe did not get the furniture protectors that we asked for
DARON K