The location was awesome. I had zero issues with the location. Of no fault of the location, we had issues with UHauls’s app. It was after hours so we tried to get a UHaul agent to help us. The agent was clueless. She didn’t know how to do anything. I was trying to add a driver but couldn’t get out of the agent chat to go back and add his screenshot. The agent had no clue how to go back into the system from the chat. It was midnight, cold, and she just didn’t know how to help us. I find that unacceptable to have a brand new person trying to help people when the app is glitching after hours. I am a U-Haul dealer myself, and we often find the app hit or miss on ease of use. It took the agent longer than necessary to call my contact person to verify.. That person happened to be my employee who handles U-Haul on a daily basis. She found the app glitching and the UHaul customer service unacceptable. It should not take 50 minutes to pick up a U-Haul that is already reserved in the app due to poor UHaul agent service and a glitchy app. Again this is no fault of the facility….this is a UHaul problem. Once we finally got the app to work and everything approved the ease of getting the keys and the truck at the location was great. U-Haul really needs to work on their app and that is from our experience as a customer and a dealer. .
CRAIG O
Terrys Secure Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Alexandria, LA 71303
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Everything was great. No improvements needed
MARK GStaff were very friendly and helpful. Thanks for making things easy for me.
NEAL TTerry’s Secure Storage answered my questions and communicated excellently during the truck rental process. I felt like they made sure I had what I needed and that I understood the agreement.
Carli LThis is the only uhaul I will go to... nice , knowledgeable and get you on your way...
jermaine m