The inside of the truck had red mud in it. The equipment I reserved was not available so I had to drive to another U-Haul location to obtain it. The staff was polite, but what’s the point of the reservation if the equipment is not going to be available. The online application allowed me to book for pickup at 8, but the store did not open till 9. The late opening and the hassle with getting the equipment cost me a 2 hour delay getting started moving and caused me to have to rush to make the drop off time.
John P
1St CDL Training Center Of Nova
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Alexandria, VA 22303
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Customer Reviews
- 3.5 Average Customer Rating
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Dirty, confusion, changed reservation type without notification
Jocile CThere were crumbs and liquid spillage residue in the console. That didn’t bother me so much as it just added stress that I was going to be charged a cleaning fee when I returned the equipment.
TRAVIS SI ordered a dolly and furniture pads. None of that was placed in the truck and i was picking up before hours. I had no way of getting my items until they opened
Jornay DWE WERE THERE AFTER HRS SO NO ONE THERE TO SPEAK WITH. LOCATION WAS RUN DOWN AND WOULD NEVER RENT FROM THERE
DEBORAH W