Huma was a great customer service rep!
Jon F
1St CDL Training Center Of Nova
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Alexandria, VA 22303
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Uhaul changed my reservation site 2 times in 4 days - the final site was less convenient, tho still workable. The signage was poor at the site and, even tho the website said "self pickup" that was not true - we needed to get the keys from a live, albeit pleasant person. The check engine light was on, and i was told that it was just a sensor issue, the truck should drive fine...but "take a picture just in case". The truck did drive ok overall, tho any touch of the brake often prompted it to go immediately and abruptly into low gear, even at highway speeds. This didn't feel especially safe. The truck was clean. I was told I could just drop off the key upon return, which i did, only to Then do the QR scan and read directions that I should have first taken a picture of the odometer and gas gauge but could no longer retrieve the key to start the engine for those to work. Oops, I'll know next time, but clearer directions before would be helpful.
James GI selected mobile check in so I could go after hours. When I arrived there was no way to check in. So I downloaded the app, which found my reservation, but when I clicked it it said it did not find my reservation. I went into the building and found a person there. He said they are closed, but i explained my situation, he looked and tried with my phone (again, it showed my reservation, but then again after clicking it it said it wasn't found), and then decided to help me get my van anyway. I really deeply appreciated this. But, I won't be trying to do mobile reservation again.
Mikaela RI paid for a dolly but there was no dolly in the truck. I asked an employee if he could get me the dolly he paid for. He said they didn't have any dollies. He said he'd ask his manager to remove the charge for the dolly. After my move when I returned the truck, I had a lot going on and forgot to follow-up regarding the dolly. The charge was not removed. Also, the truck was not functioning well. It seemed to be revving too high at times. I think there is something wrong with transmission.
Katherine PLocation-wise, here's the best, but low cellular, so I couldn't work with U-Haul's app well.
YOMI K