Don't move customer's rental dates without calling them. I had to go to 3 locations drive around for several hours and finally leave my state to get a trailer on the day I needed it. This ALL could have been solved ahead of time with decent customer service. You (U-haul as a corporation) get zero stars for completely stressing me out and making me scramble with the movers. I think I'll use so.e other method next time.
ALLISON R
1St CDL Training Center Of Nova
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Alexandria, VA 22303
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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We didn't receive a receipt when we dropped off the vehicle and did not get an email or text confirming that the truck had been returned. So we just had to trust the system, which thankfully worked because our account shows no outstanding amount due.
JON NI reserved a 15 feet truck and 2 dolly and they didn’t have any available at the moment. When I was about fro leave with the truck and no dollies, the employee very nicely try to help and provided me with one dolly that he was able to find.
Stephanie RTook a moment to figure out where on the property the office was, but once I did the staffer was very helpful and all went well.
William TI didn't get the dolly I requested and they weren't available to help me. The truck also had a check engine light on.
Madison S