I had reserved a trailer & two flat dollies and when I arrived nothing showed that I reserved the required equipment. So a new order had to be written up, I had asked for two flat dollies & the trailer, the order for the dollies had to be returned because the wrong dollies were ordered. I final received right equipment after about an hour. I was very polite to the staff, I didn't want to create any problems the young man was already stressed out as it was trying to re-enter all the information twice. So I waited until today to let U-Haul know that the equipment was not ready for pick up. Thank you, Tony Adame adame352@hotmail.com
TONY A
Silver Star Food Stores
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Alice, TX 78332
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Customer Reviews
- 4.0 Average Customer Rating
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If I ever need to rent anything from U-Haul again, I will use this location. Staff was very friendly.
WESLEY GThis Location was our second pick by default. Your company originally booked us for 03/07/2025 at Port Ave and Tarlton, Corpus Christi, Tx. We were supposed to have the 26 ' Box Truck rented for 24 hrs. The assistant manager Britney, very rudely told us that we had to return the truck by 12 noon the next day and that if we didn't it would be an additional $200. We then called your agent at U-Haul and she agreed to have the rental retuned by 5:45pm the next day. Once again Britney, very rudely said no and that your office didn't run her shop. Thanks to your office the agent was able to locate another Box Truck in Alice, Tx. Britney the Assistant Manager in Corpus Christi, Tx should be fired and we will not recommend the Port and Tarlton U-Haul. Thank you for all your help.
DANIEL SThere were no issues with second location that truck was picked up from aside from having to drive 45 minutes. We were told at first location they didn’t have a truck for us even though I had reserved days in advance. Then charged for extra mileage even though we had to drive so far to pickup equipment! Contacting support was of no help either!
KELSEY POnly thing I couldn't report was that passenger side was left muddy. Couldn't upload photo. Otherwise, very satisfied
BECKY G