To be able to split the cost 2 different card payments and card and half cash cuz it’s was stressful for use and the workers there but they did a great service job an thank you guys again sorry I been having such bad luck
ERIC B
Alma Ace Hardware & Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Alma, MI 48801
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I rented a U-Haul truck from Ace Hardware on Wright Street in Alma Michigan be sure and have a lot of money for hidden fees because they charge you a lot of extra fees you don’t get a receipt to show you what the fees were you gotta wait for a email than call U-Haul to see what the fees are for I’ll give you a little breakdown. I was charged $5.05 and its labeled vehicle license recovery fee. In other words they’re getting money from customers for licensing their trucks that’s a business expense add the charge in the price of renting the truck don’t throw it in as a hidden fee. They charged me an environmental fee of a dollar couldn’t explain that and then they charged me $15 labeled a safe move. Finally I charged $29.95 truck plus .99 a mile ended up 88.69 used the truck for 9 hours. Plus I put $10 in gas. He did finally after my complaint to see what these charges was he is going to send me a check for the $15 for the safe move charge????? but it could take up to two weeks to get I’m glad I can’t starve in two weeks because $15 is a lot to me. I can’t believe somebody running a business can’t be honest and upfront of the fees you will be charge. That is why I called for the price because I had to borrow money to get the job done. The truck that I rented was supposed to be $29.95 in reality it wasn’t it was an additional $21.05. I just can’t comprehend what this world is coming to If you have a business there is going to be an overhead cost a price of running a profitable business . Bottom line is honesty. hidden fees is wrong for any business to have how many customers don’t question the final price. My money is very tight I have to ask. when someone calls for a quote there is a reason. BE HONEST
JOANNA GVery courteous and helpful customer service.
MICHAEL MVery upset price was much higher then what I was told
penny mGo out to truck and go over how it all works
CONNIE V