Customer service and whoever is in charge needs to be able to be contacted! I came back in it’s the truck and no one barely had knowledge the lady at the front of the GROCERY STORE didn’t give me the time of day, until I asked a customer who spoke Spanish as well.
Tashaay G
Mi Jalisco Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Alviso, CA 95002
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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We had reserved the truck 2 weeks in advance to be able to pick up from a location much closer to our former home. It was very inconvenient having to go and get the truck from a significantly further away location, so that we could have a truck at the time we asked for upfront. Kind of frustrating when you can literally see the exact truck from a different one of your facilities nearly right across from our old home, only to be told we will need to go drive a half hour elsewhere to get one, even though we’d had a reservation.
James MBeing left stranded in the heat with no resolution or assistance from U-Haul while on a time crunch to catch a flight is unacceptable. It is disappointing that U-Haul did not provide the level of service and support that you needed during this difficult time. Given the circumstances i had to endure, requesting a full refund for all the troubles and inconvenience you experienced is a reasonable request. I hope that U-Haul acknowledges their shortcomings and provides me with a satisfactory resolution.
ROMAN GIt’s a nice environment to book uhaul inside a convenience store, I liked it. A dedicated uhaul office inside the store would make it better.
Muthukumaran ANo improvements. Y’all killed it! Will be using the SF office for my next move.
Michael K