I was overcharged by two days and when I called U-Haul directly they issued me a partial refund. I guess I will dispute the charges with my credit card company and rent elsewhere next time.
JOHN S
Triple Js Treasure
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Anahuac, TX 77514
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Customer Reviews
- 3.0 Average Customer Rating
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I will always use triple Js in anahuac tx. And the online uhaul helped me so much my sister passed and I was put in hospital and the wasn't rude to me at all they was all very respectful. Love my uhaul family...
Cynthia NWhen I arrived to pick up my U-Haul per my reservation for 9 AM January 31, 2026 The location wasn’t open. Upon calling the provided numbers it was a voicemail type system that you could say what you were calling for and they forwarded it to the person and the person could decide if they wanted to answer the call. I tried that twice, my son called once, and my wife who was an hour away called and the calls were declined. My wife called U-Haul and they connected her with someone out of Houston who was calling their numbers on file for that rental location and getting the same thing, and also reached out to the district manager for that area and didn’t get an answer from them. During that time, my wife was looking and she found a phone number for the business where the U-Haul rental location was and she sent it to me in text and I called and I got the owner of the business. Apparently he had an employee that was supposed to open that morning, and she knew there was a U-Haul rental to be done and she decided not to open at all. So we were three hours later than anticipated getting home with the U-Haul. When the gentleman had shown up to rent the U-Haul to my husband, where it was parked was a shady area and you could not tell that the inside was covered in oil. So my husband gets home with the U-Haul and they get ready to start loading stuff in and the whole floor and the Annie’s attic area were covered in some type of oil. So my son ran to a parts store and got stuff to sprinkle to soak up oil. So that had to sit for hours, time that we could’ve been used moving stuff into the U-Haul. After it was swept out, there was still an oily surface so we ruined perfectly good moving blankets to lay in the floor of the U-Haul so our belongings didn’t get oil damage. We also weren’t able to utilize the Annie’s attic portion. It was all in all an absolutely horrible experience!
Michael QExcellent customer service
Nelson PThe owner is on her way up so she should just keep doing the good things that she’s done.
WALLACE G