My overall experience was very good. The only area that could be improved is communication. after picking up the truck from Storage Sense, I wanted to change my drop off location but could not make contact with U haul. I tried using the link provided in the receipt email but got no response. I left a phone msg with Storage Sense but no response. Thank you, Dan Thayer
DANIEL T
Westpoint Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Annapolis, MD 21401
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Customer Reviews
- 3.5 Average Customer Rating
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The representative at this shell location was absolutely poor and was not helpful at all with my securing the provided U-Haul trailer. If I did not have my son with me for support I would have not been successful with securing the trailer to my vehicle and resolving questions regarding the vehicle connection. This was simply not a good experience.
Thomas JNever went over the truck. Also lied about the miles on the truck when I received the truck I told him the miles and he didn’t even check. Very lazy and incompetent. Would never recommend this U-Haul site to anyone
Lester VThe trailerI rented would not open. When I called the shell to explain that the trailer wouldn't open and I would need to return it foe a replacement, I was told to "look at a video on YouTube on how to open and lock the door." I have rented trailers before and know how to operate a functioning door, this door was broken. The area was also difficult to get out of and I had to hook up the trailer on my own, which I'm capable of doing, but the guy didn't even bother to offer to help, which was a first. I will not be renting g from that location again, nor would I ever recommend someone to rent from there.
Virginia VMy pick up location was changed to West Point Shell 24 hours before pick up. It took 45 minutes and three phone calls to U Haul to complete or check out. The clerk was incompetent and confessed this was his very first check out transaction. Our trailer was the very last U-Haul unit available from this location. I can only hope that is because you are closing it down permanently.
Scott L