The trailerI rented would not open. When I called the shell to explain that the trailer wouldn't open and I would need to return it foe a replacement, I was told to "look at a video on YouTube on how to open and lock the door." I have rented trailers before and know how to operate a functioning door, this door was broken. The area was also difficult to get out of and I had to hook up the trailer on my own, which I'm capable of doing, but the guy didn't even bother to offer to help, which was a first. I will not be renting g from that location again, nor would I ever recommend someone to rent from there.
Virginia V
Westpoint Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Annapolis, MD 21401
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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My pick up location was changed to West Point Shell 24 hours before pick up. It took 45 minutes and three phone calls to U Haul to complete or check out. The clerk was incompetent and confessed this was his very first check out transaction. Our trailer was the very last U-Haul unit available from this location. I can only hope that is because you are closing it down permanently.
Scott LThe Man who checked the truck back in was very helpful, kind and professional.
LISA HNo one knew what they were doing I didn’t get the truck I was reserved for because they couldn’t figure out how to work the computer I waited for three hrs to get a truck They let people infront of me and processed them I called U-Haul three times for help and no one could help me It was the worst experience I’ve had in a long time I was suppose to get a discount for the wrong truck and the Hassle and I got charged in full 334$ I will never use U-Haul again
KEVIN RU- haul, did not clarify that the vans are only for local use, not one way trips, and changed my reservation with no explanation or warning. They then switched the location where I needed to pick up my reservation to a third party location, where they had none of the packing supplies that I paid for available (boxes and furniture pads)
AnneMarie M