I had a good experience with picking up my vehicle from this location. The only downside is that they did not have a hand truck available even though I reserved one. It would be helpful to know if a location is out of stock on certain equipment so I can plan reservations better.
John F
Tag and Title Boutique
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arlington, VA 22201
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Truck should be checked for trash and boxes before renting out to the next customer. The truck was filled with boxes and leftover trash when we opened it to start loading things for moving, and it took up 1/3-1/2 of the truck. This was unacceptable.
Kellen LBetter signage to office. At pickup vehicle had check engine light on and exterior and wheels were muddy. Office staff was very pleasant and helpful.
Paul CLock on key box was finicky and took several minutes of jiggling to open after correct combination was entered. These locks should be replaced.
Jonathan MThere are no people at this location, you have to use the mobile app, which would be fine but it didn’t work well. The staff were incommunicado when there was a problem, and neglected to send email instructions. that compensated for known problems with the app. There are other u-haul dealers nearby that are more professional and reliable than this one.
Bracken H