Very good experience. Everything went smooth from beginning to end. Customer service at this location is outstanding.
Michelle B
Rockaway Truck Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arverne, NY 11692
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Everything was perfect. Staff was helpful and efficient.
ANTOINETTE LThe man on 62-01 Arverne was not nice. He gave us a last minute truck which was dirty and too small. He didn’t offer me a dolly. I had to go back and purchase it. This is my first experience and I wish I can get a refund!
WAYNE JTotal Disaster – U-Haul Lied, Wasted My Time, Money, and Ruined Our Plans This was by far the worst rental experience of my life. I tried to reserve a 15’ truck online a day in advance, but the system showed no available trucks nearby. So I called U-Haul, and a representative told me: “We do have a 15’ truck, but it’s located about 1.5 hours away at 496 Arthur Kill Rd, Staten Island.” Even though it was far, I agreed — we had a tight schedule and I took time off work specifically to help my father move into his new home. When we finally arrived, the person at that location said they only had a 10’ truck, not the 15’ I reserved and confirmed multiple times on the phone. I pointed out they had a 15’ truck sitting in the lot, and the response was: “That truck is for local use only. You’re going to Georgia, so we can’t give it to you.” Their solution? Drive to a completely different location (62-02 Almeda Ave, Far Rockaway) the next day to pick up a 15’ truck. I ended up wasting hours of driving, paid tolls (E-ZPass), and completely ruined the schedule I had carefully planned.
Alexander RMy 2nd time renting from this location and it was pleasant both times very convenient….. I highly recommend especially if you live in the area
Shaun L