Customer Reviews for Rockaway Truck Rental
(U-Haul Neighborhood Dealer)

640 reviews

62-02 Almeda Ave   Arverne, NY 11692

(718) 634-0297

Location Hours

  • Mon-Fri: 8 am - 8 pm
  • Sat-Sun: 8 am - 6 pm
Special Operating Hours
  • 12/7/2021 - 12/31/2021: 8:00 am - 7:00 pm

Services at this Location:

Contact Us

(718) 634-0297

62-02 Almeda Ave
Arverne, NY 11692

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 8 pm
  • Sat-Sun: 8 am - 6 pm
Special Operating Hours
  • 12/7/2021 - 12/31/2021: 8:00 am - 7:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JUAN T. 
Rating:
5.0

Customer did not leave a comment.

JEANIFERCHINYE U. 
Rating:
5.0

Customer did not leave a comment.

EDWARDP C. 
Rating:
5.0

Customer did not leave a comment.

MAKEBAB A. 
Rating:
5.0

It's limited parking in the area. So after doing the paperwork for the van you have to walk 2 blocks in order to pick it up. Other than that everything was excellent

KENNETH T. 
Rating:
5.0

Customer did not leave a comment.

KERVON W. 
Rating:
5.0

Customer did not leave a comment.

donnet A. 
Rating:
5.0

Customer did not leave a comment.

NAYITH E. 
Rating:
4.0

Customer did not leave a comment.

CJ W. 
Rating:
1.0

Wrong email address. Please delete from your system vsmadison@gmail.com should not be used by U-Haul for any purpose!

VIVIAN M. 
Rating:
5.0

Customer did not leave a comment.

LEONARDF JR D. 
Rating:
5.0

Customer did not leave a comment.

RAYMONDL V. 
Rating:
5.0

Customer did not leave a comment.

PHILLIPRAPHAEL M. 
Rating:
5.0

The transmission in the truck is not working properly

BERNARDJ G. 
Rating:
4.0

Customer did not leave a comment.

Douglas K. 
Rating:
5.0

Great experience all around, super friendly people and the van we rented was perfect for our needs. Pickup and return after-hours couldn't have been easier, thanks again!!

TRAVISSTANLEY L. 
Rating:
5.0

The gentleman that helped me was very friendly and very helpful and pick up and drop off were seamless. The van was new and super clean. Would definitely recommend the location.

CHRISTINEM S. 
Rating:
5.0

Customer did not leave a comment.

PAULRUSSELL S. 
Rating:
5.0

Always polite, and businesslike Fashion

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

ROBERTOALFREDO Q. 
Rating:
1.0

truck stink and nasty and he was very rude and the office looks run down I would not recommend this place

NAQUAEDANTEL J. 
Rating:
4.0

Customer did not leave a comment.

SHERRI C. 
Rating:
5.0

all fine

HUGOR S. 
Rating:
5.0

Customer did not leave a comment.

HENRYM M. 
Rating:
5.0

Knowledgeable friendly and courteous

MICHAEL M. 
Rating:
5.0

Had a fantastic experience all the way around

NEIL R. 
Rating:
5.0

Customer did not leave a comment.

DARRINALONZO G. 
Rating:
4.0

Customer did not leave a comment.

ERICFRANKFORD A. 
Rating:
5.0

At this present day & time I can say my experience was flawless

IBNL B. 
Rating:
5.0

Customer did not leave a comment.

KEMISHADENECIA A F. 
Rating:
5.0

Customer did not leave a comment.

MICHAELJ D. 
Rating:
5.0

Customer did not leave a comment.

NEILF M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYJ J. 
Rating:
5.0

Very each with mobile pick up and bringing the car back. Place is very nice. -Dina

Modinat B. 
Rating:
5.0

Customer did not leave a comment.

SHARIYFDAVON BEL C. 
Rating:
5.0

Customer did not leave a comment.

norris H. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

CALVINK JR S. 
Rating:
4.0

FILL THE GAS TANK!!!

JEFFREYS S. 
Rating:
2.0

Old truck that need extra driving carefulness.

CHUDI E. 
Rating:
5.0

Mr Brian is a great person and is a no nonsense dude. Adore him and his excellent Customer Service!! Will return soon! Thank you for all your help!

JULIEM S. 
Rating:
5.0

Nothing I think its very organized

BRENDA A. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
3.0

Customer did not leave a comment.

JOSEGABRIEL LAYC A. 
Rating:
5.0

I have been using this location for many years and will continue to do so. The customer service is great.

LUTHER III M. 
Rating:
5.0

Nothing. World class service from the reservation, re-scheduling, pickup and drop off. Super easy, super fast, and equipment that worked perfectly.

Jonathan S. 
Rating:
1.0

Over charges

OLUWAFEMIOLADIPU O. 
Rating:
5.0

Customer did not leave a comment.

Dov M. 
Rating:
5.0

Customer did not leave a comment.

JONATHANRAFAEL H. 
Rating:
5.0

Bryan always come through in the clutch, needed last minute reservation and he made it happen!

CALVINK JR S. 
Rating:
5.0

Customer did not leave a comment.

Leon G. 
Rating:
1.0

Customer did not leave a comment.

Dean O. 
Rating:
5.0

Excellent service from Brian!!!!!

GRZEGORZ P. 
Rating:
5.0

Rent from there a few times now. The guy at the desk was very professional courteous and knowledgeable of what he was doing. Will definitely rent from here again. Thank you.

Rolston D. 
Rating:
5.0

Customer did not leave a comment.

LEONOMAR G. 
Rating:
5.0

Customer did not leave a comment.

MILOS D. 
Rating:
5.0

Nothing I was very pleased with the customer service and the product i rented it was clean. And spacious I would definately recommend this site to family and friends as I have went here more than once and was very pleased with it overall

Richard B. 
Rating:
5.0

Brian is THE BEST!!!! True gentleman very understanding and straight forward! Looking to do business with him again!

JULIEM S. 
Rating:
1.0

The store clerk made a smart comment towards me.

JASONRENDON A. 
Rating:
5.0

We have a great experience and will definitely use again and recommend to friends Thank you !!!

THOMASE B. 
Rating:
5.0

Customer did not leave a comment.

ALANJOSEPH S. 
Rating:
5.0

This was my first time renting a trailer and Bryan was extremely helpful and patient with answering questions.

LEONOMAR G. 
Rating:
5.0

The staff were amazing! The truck was clean and ready for us. Great experience!

Michael D. 
Rating:
4.0

Customer did not leave a comment.

DANIEL F. 
Rating:
5.0

Customer did not leave a comment.

BREANAANN N. 
Rating:
5.0

Customer did not leave a comment.

elston P. 
Rating:
5.0

Customer did not leave a comment.

PITER G. 
Rating:
5.0

THE BEST VERY NICE PEOPLE NUMBER 1

Saul V. 
Rating:
5.0

Customer did not leave a comment.

Jose L. 
Rating:
5.0

Customer did not leave a comment.

DANIELJ C. 
Rating:
5.0

Very good guy

BRANDON S. 
Rating:
4.0

Bring more items , boxes, wraps, gloves etc

CALVINK JR S. 
Rating:
5.0

Nothing. Bryan was the perfect gentleman.

KIMBERLYS W. 
Rating:
5.0

Great customer service

JACQUELINE C. 
Rating:
5.0

I have rented u-haul from this spot over 5 times. Always amazing. Friendly, great service. The guy at the counter always goes above and beyond! Vans always clean, everything is always so easy.

Holly M. 
Rating:
5.0

Customer did not leave a comment.

kwamae A. 
Rating:
4.0

I'm a repeat customer, and the place is great, but I was disturbed to find the guy behind the desk wasn't wearing a mask.

CYNTHIA R. 
Rating:
5.0

Accept the equipment clean berore renting it

JASMINEAGATHA S. 
Rating:
5.0

The service was great

TAWANAL G. 
Rating:
5.0

Everything was good

SAMUELDAVID P. 
Rating:
3.0

Get a bigger location. (smile)

ellene W. 
Rating:
5.0

Nothing comes to mind... Manager of this place is very nice and polite. Equipment is in good shape

RAFAELENRIQUE D. 
Rating:
5.0

Customer service has been great very professional and very courteous and I am fully satisfied with the uhaul renting experience.

LYUDMILA I. 
Rating:
5.0

Customer did not leave a comment.

DONALDI M. 
Rating:
5.0

Customer did not leave a comment.

MAGEEDAH A. 
Rating:
5.0

Third time renting a uhaul at this location. Amazing services. Always ready for pick up and very friendly.

HOLLYANN M. 
Rating:
5.0

Keep up the good job

ragan W. 
Rating:
4.0

I have used Brian several times. He is always friendly, efficient , and a gentleman

John G. 
Rating:
5.0

The Voss had a lot of confidence in me to do this and I'm grateful for the experience he was very helpful and extremely nice

DARLENEANN M. 
Rating:
5.0

Customer did not leave a comment.

kadijah C. 
Rating:
3.0

The equipment was cleaned but defective. We could not get the door closed as it was rusted and cable came of wench. That took some time then when roadside assistance came they said not to use, bring back to shop and replace. Shop did not have replacement. Have to drive to another location for a smaller truck. Had to make two trips instead and end up with a hefty change because of all the mess. I feel we are not being dealt with fairly. $117 rental turns into $400 plus. Never again if we are not compensated fairly.

GLENMARTIN W. 
Rating:
3.0

Customer did not leave a comment.

MANSOURA S. 
Rating:
5.0

Customer did not leave a comment.

SHARONANN B. 
Rating:
5.0

The Rep was really nice and provided quick and friendly service. I will definitely use this location again.

Bernard D. 
Rating:
3.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

MICHAELA F. 
Rating:
3.0

The location was 25 miles from my residence. It cost $70 to travel to pick up the truck.

Tamiko B. 
Rating:
5.0

Customer did not leave a comment.

diane P. 
Rating:
5.0

Customer did not leave a comment.

Esperanza C. 
Rating:
5.0

Brian made up for the awful experience we had when we attempted to pick up our “reserved” rental at PNS Motor Corp. Brian was VERY friendly professional as well as accommodating. The attendant at PNS can certainly learn a thing or two about customer service and professionalism from Brian. Actually PNS should NOT be allowed to do business on behalf of U-Haul as they are tarnishing U-Haul's upstanding business practices. BTW perhaps someone from U-Haul should pay PNS Motors a visit, his trucks are filthy beyond belief!!! Had my reserved truck been there I would have had to accept it but I definitely would have had to clean it out BEFORE placing my belongings in it! Thank you Brian, you saved the day!

Ana N. 
No reviews have been submitted for this location.

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