You can close this U-Haul location down and any other location close by. The 4x4 ft “office” is a locked down space, and you have to be buzzed in. Once in, you can’t get out, and no one can get in - until an attendant returns to let you out. There is NO staff there capable of helping you attached the tow bar to your truck. She said if I need help that she could get help for a fee. It was a MISERABLE experience - close this seedy Palm Leaf Motel U-Haul site down.
James D
Palm Leaf Motel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ashland, VA 23005
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I wound up at this location because of major screw up at your other location. As a result, I lost 1.5 hours and had to travel to this location, which was completely out of my way. The online reservation experience turned out to be terrible
Sergey FWe rented a truck for a one-way move; we were allotted only 46 miles, but it was much further than that because we had to drive from the Uhaul location to the location to pick up our household items, and then drive to our final destination. From there, we had to drive to the Uhaul location to drop off the truck. The number of additional miles charged was 34 at $1.00 per mile. Uhaul needs to provide additional mileage without charge because it's not as though you can pick up a truck at the site where you're picking up and dropping off items. Obviously, there is going to be additional mileage associated with a move. $34.00 on top of the already inflated rental fee is ridiculous.
ANDREW HMake sure the people who are giving the U-Haul‘s are not trying to scam their customers. I gave the U-Haul back with sufficiently more gas than what I started with, and they charged the refueling and refueling fee. Will never use again or recommend to anybody.
James CMade my reservation through UHaul.com and picked a location closer to my house. The night before I was going to pick up a truck, I received a notice indicating that my truck would be at the Palm Leaf location. When I got there I was told that they did not have some of the equipment I had reserved, that being a utility dolly and 2 furniture dolly’s. Considering I made my online request weeks prior to the day I needed the truck, I was pretty frustrated
Bryan B