This location should be closed. The lady doesn't care. The truck had a damaged tire, mirror not adjustable which makes driving dangerous. When I got my receipt today, she charged me for almost a full tank when I returned the truck at same level I got it. She is not answering my calls! The address also takes you to an empty full of grass. She did not give me the dolly I paid for and said she has taken it off my order; guess what, she lied about it. she still charged me. That receipt looks like she made up stuff up. I don't know why uhaul has this lady working with them. It is an extremely poor service!!
Ophelia A
Exquisite Scrubs LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Atlanta, GA 30315
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Customer Reviews
- 2.0 Average Customer Rating
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Have people handle business. Not make the customers do the rental on their phone. Very bad experience.
ERIC PEverything perfect
Luis MThe side view mirror arm was loose and created a safety issue. The mirror was not adjustable, so therefore I couldn't see the side of the vehicle or traffic next to me.
Tomel MThe lady is a big scam person. The information she entered for me was wrong. She put a zip code as a address. She had me to repeat the address 3 times and still wrong but made sure she had my debit card information right. On September 28 2024 I got the truck. The direction to the place take you into a neighborhood. Now she she said I got the truck at 12:19pm and I didn't. She didn't get to the lot until 1pm. Then she did the reservations on her phone and didn't take any pictures cause she never got out the car. By the the time we got through with the paperwork it was almost 2pm. The gas was not at a 1/2 tank, it was below 1/2 tank and didn't drive over no 70 miles. My apartment was 10-15 minutes from her location and another 10-15 minutes from the apartment to the house I moved in. Now a month later she trying to get another $123.68 out of me and put in her notes that I made a promise to pay this amount and I didn't make that arrangement. I just get a notification that $22.68 was taking out my account. They have been trying to hit my account 7 different times for different prices. This location needs to be shut down. She just want money.
Chantay A