Make sure that someone is on site at the time of the reservation. Maintain equipment. When I arrived for my scheduled pick up there was nobody on site. I called the phone number associated with the pick up location 2 times over the course of 30min, leaving messages both times. I then reached out to Uhual and was then contacted by the location. I was instructed to hook up the car tow dolly myself. Both available dollies were in poor condition with both fenders in extremely poor condition. I would not recommend Romeo Auto Sales for your UHaul needs.
Timmy C.
Romeo Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Auburn, GA 30011
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 1.0 Average Customer Rating
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Communication is key
Matthew D.Please send an email or text to confirm that the trailer were dropped off
MARLON O.This process of moving was the absolute worst experience I have EVER had. Between waiting on hold for 2 hours to then being told a bunch of different things by different people and no staff being on the same page. My pick up location got changed the day before picking up and the discount was not applied. Then I get to the location and they don't even have the equipment requested and nobody let me know until I got there. I asked to speak to a higher up and was told I would get a call to speak to one and a week later I still have not received a call. I will NEVER use uhaul again to move. Unprofessional and don't care about the customers. Worst experience I have ever had with uhaul.
GARY D.No one was on site to hook up/clean trailer. Trailer had automotive oil/grease on the floor that I had to clean. I hooked up myself but if I were unfamiliar with the I haul hitch/brake system it would have been a problem.
Frank W.