The truck was filthy and had 1/4 tank of gas. The pick up process was difficult and convoluted - I had to enter all my personal and payment info on my phone all over again, in a crowded parking lot, as if I hadn't already. It took 30 minutes, and it was entirely terrible. The only reason you got 2 stars was because the truck started - based on appearance, that was questionable from the start.
Debbie k
Little C Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Auburndale, FL 33823
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Customer Reviews
- 3.0 Average Customer Rating
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Increase the Uhaul service hours at this location, so customers can speak with someone if they have questions or concerns. Improve the grounds/repair some of the gravel/pothole.
Michael WNothing
Theodore WThe return location looks like a NYC bodega. While the team was very friendly, I walked away with uncertainty that my return was properly handled since the clerk did not have me sign any paperwork or enter any details into a computer system. On Monday 6/9 I received a text message that my return was complete. However, one week later I received email advising my rental was still not returned. What a mess! The next time I need a rental I definitely will not use this location and I may not use Uhaul at all.
MUHAMMAD IOrdered and paid for a hand truck and it was not available. I was still charged for it.
KImberly F