Well originally we drove the truck to a different location because that's the one that was assigned to us. Despite advertising 24/7 service, the location was closed and locked up. We had to call customer support who told us to go to a completely different location on the other side of town. I bet we're still going to get charged for those miles even though it wasn't our fault. I am extremely disappointed in UHAUL's services and I doubt I will ever rent a truck from y'all again.
Camilla C
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(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Austin, TX 78727
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Susan was very helpful.
Sagar TI had a bad experience due to the customer service I received on the phone when my pickup date was changed. When I changed the pickup date they changed my drop off location. When I called to express my concern and see if it can be changed the last I spoke to on the phone was very rude and hostile.
PAUL Wnull
Keiarra OI had a bad experience due to the customer service I received on the phone when my pickup date was changed. When I changed the pickup date they changed my drop off location. When I called to express my concern and see if it can be changed the last I spoke to on the phone was very rude and hostile.
Paul W