Susan was amazing, she helped me upgrade my truck from a 10ft to a 15ft the morning of and gave me the rental for the full day so I didn’t have to worry about returning it late. Relived so much pressure for moving day!
Alisa M
Citywide Apartment Locators
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Austin, TX 78727
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkYour online check-in is a real pain.
Timothy AUHaul person wasn't there to pass some critical info on about the truck and an error message I had received, so I still had to call.
Robert RFantastic customer service. The truck was definitely newer and in good condition with safety features that all worked well and made moving a breeze. Highly recommend this location over others in the area.
Cody HWhen I returned the truck there was no issues and forgot something in the cab after dropping it off and the gentleman in the apartment finders office was able to assist me but the person responsible for the Uhaul was not available. The reason I put Below Average overall rating was three days later I got a phone call about leaving a lock on the truck and was informed that I didn't fold the blankets and 3 of the 24 blankets had tape on them and would be charged $25. The truck was left clean, I did fold the blankets and thought I removed all the tape. They must have shifted while in transport. When I disputed the charge with the person on the phone, I was threatened to be blacklisted from Uhual if I didn't pay the $25 dollars. However, after to talking directly with Michelle in Customer Service the charge was refunded by Stephen Hlavaty, Area Field Manager. Thank you Michelle and Stephen for your assistance in this dispute.
Phillip C