The app didn’t work so I had to call customer service to complete the truck reservation. Also, we reserved an appliance dolly, and the truck did not have that dolly installed. Additionally, since the location was unstaffed and dependent on the app, we had to call customer service about that and travel to another location to pick up the appliance dolly. I am dismayed that there is no recourse for our bother and inconvenience in having to track down the equipment that I reserved and was promised.
KRAIG G
EJ Realty Holdings Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Austin, TX 78753
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Nothing ur great
ALISON ACustomer service was exceptional. Had a great experience, staff was very friendly and helpful, and most importantly very helpful to make the rental process super easy.
ERIQ BWe were scheduled for a 9 am pick up time- when they claimed to be open per their buisness hours. The office space is shared with another company and that receptionist let us inside. They said the u haul people dont generally arrive until 9:30. They called the agent and let him know we were waiting on him for 9 am pick up. The agent didn't arrive at the facility until about 9:30 am and didn't acknowledge we were waiting or was apologetic about it. The time we spent with him was very chaotic. He got our reservation ready, we paid, and, while we were about to leave, he realized he didn't have the truck checked in from the last rental. So we got out of the truck and waited on him to check it back in. There was no sense of urgency and put us over an hour behind schedule on an already stressful day.
Clay DSeamless drop off. Helped me turn in even though the truck number didnt match the contract.
Joseph K