Communication that everything was not available prior
cassandra s
Advantage Storage of Avondale
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Avondale, AZ 85323
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The front desk guy was great. Made it super easy. I’ve had bad experiences with uhauls but this wasn’t one of them.
ADRIAN MThey didn't take my card, and they kept partial of my deposit
FREDY TShe was late which set me behind and resulted in returning late
TINA HThe whole rental procedure actually worked, except many hiccups. When picking up, I had no idea how to get in the gate and had to drive around and realized that I have to get into the gate first. Someone told me I have to use the code to enter the gate, but I don't have the code. When I had to read the email again and tried again, it became clear that I need to do something on the pick up procedure on the app first. Why don't you say this important info in the email?? I rented U-Haul before, it usually allows me to go in the area first. The app also asked me to pick up a specific truck, but I still had no idea how to get into the gate until a lady from the storage came out and gave me the key. When returning, I was using the app to drop off, but the app sometimes gives me "instruction" looking interface, while other times it request me to finish like 6-step returning procedure, very confusing what I should do. It did not say in early email that I need to fill the gas tank when return, so I had to drive away from this location, add gas, and come back again. I also ended up already returned the truck and key because the "instruction" interface showed up first, but the app seems did not recognize I returned the truck. I had to play with the app again, and this time it showed the 6-step returning procedure, but I have already returned the key and had no way to take pictures of the truck inside anymore. The whole procedure is very hectic, but I think it worked.
Xiang S