Cannot think of a single thing.
Stephan G
Bainbridge Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bainbridge Island, WA 98110
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Normally the device at this location is EXCELLENT- The person at the desk this time was not only surly and rude for no good reason - Customers behind me tried to help when I couldn’t get on the app due to terrible cell coverage at the location ) While the manager made me feel completely stupid and that I was just a pain in his butt for trying to comply with having to sign up on an app when service was non existent there for ATT coverage! Truck was dirty inside and had broken windshield and rear lower mirror was shattered -
MICHELLE BThe truck worked fine; however, it had a broken windshield and an issue with the mirror. More importantly; I had a very negative interaction with the staff member Becky at the location. I called to extend my reservation and was allowed to do so (with no indication it was a problem). I even offered to take a different size if someone had mine booked and was told “no it’s fine and easier if you keep this one.” When I returned the truck, I got chewed out by Becky because “she lost another customer who had that truck who was very angry.” When I called, I was given no indication that extending was a problem by the person on the phone (I would have been happy to bring it back if I knew it would inconvenience someone else). When I told Becky this, she said “well you should have called me” as if a customer could known to call a franchise number vs central U-Haul scheduling, and that the two would be uncoordinated. When I told her this, she said “well I just had to tell you, you lost me a customer.” She went out of her way to be rude to me when I was completely unaware (and there was no way I could have been aware) that there was an issue. I will not be using this location again and will not recommend it to others while she is working there.
ALLISON EErroneously charged for insurance that I declined. Now making it extremely difficult to reverse the charge. Worst service and really poor vehicles. Super bad experience.
SANJIV SBecky is awesome!!! Always provides excellent customer service!
PATRICK P