The U-Haul app was not working. The lady at the pickup location tried it twice and it froze up before she could complete it. She called a rep who spent some additional time with to no avail. Having waited a while I asked to go ahead and leave with the trailer since U-Haul had all my information including my credit card. The rep threatened to call the sheriff and have me arrested for theft if I left. After another 15-20 minutes he agreed. He needs a lot of training on what customer service is.
Elliott G
Gateway Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bakersville, NC 28705
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Pick up location is great! Cindy rocks! Uhaul needs to ensure effective process and system training occurs at all locations. It should not take 45 minutes to release a truck reserved days ago Truck leaked significant amounts of gas at EVERY fill-up point during the 750 mild journey. A refund is expected
BRENT STrailer tongue supports so trailer does not have to be lifted from the ground.
Terry TFaster service on application. Had a tire blowout after leaving u haul facility and waited 1 1/2 hours for service to fix tire. Never offered a refund for inconvenience while trying to move. Tires should have been inspected by facility before renting out. Fortunately no accident occurred due to this as road construction made it difficult to get off the highway.
Chris SOwner needs to be held accountable. Employees were very helpful but have had no training with how to rent out or do returns for UHaul. No adequate parking.
Brad B