I did not choose this pickup location—it was forced on me. I had reserved a truck one week in advance at my preferred location, but when I arrived, I was told there were no trucks available. That’s completely unacceptable and makes no sense. I was then shuffled between three different locations and left waiting on the phone for over an hour before someone finally directed me to this branch. This level of disorganization completely ruined my day. I missed a scheduled loading dock reservation, and at the new location, I had to overlap with another resident, causing even more stress and delay. I returned the truck after just 4 hours of use, and no one provided any explanation or assistance—only that I’d receive a receipt by email. This experience was extremely frustrating and disappointing. U-Haul’s poor communication and lack of coordination wasted my time and caused major logistical issues.
ALIREZA A
Security Public Storage Baltimore
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Baltimore, MD 21224
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Very difficult to turn out of the parking lot.
MATTHEW SI thought we were supposed to have a dolly but it was not included
Eric NThe U-Haul smelled of cigarette smoke but beyond that it was a great experience
DAMON LWhen we arrived for pick up, the vehicle was clean and parked in an accessible location. However, the process of picking it up through the app's site was not as easy. We experienced difficulties with trying to upload the required pictures it kept asking for to check the vehicle out. Then, when checking out, my discount code applied at the reservation was not applied at checkout. There is also no option to apply discount codes at checkout. The manager called me to straighten the matter, which helped change the score I would give them from 2 to 4 stars.
Tracey L