Very disappointed in the level of service received from this establishment on Oct. 6th & 7th. The representative of U-Haul did not accompany me outside to walk around the vehicle nor to check the gas level which was damaged and gas was on E. There was not enough gas for me to make it to my pickup location. When I came back in to inform him that the gas level was on E he said, "just bring it back on E" When I went back out and took pictures of the damage to the vehicle, the trash, debree and spills that was in the truck and outside. When I came back in his coworker said that he wasn't there. When I showed him the photos, he went behind the wall to talk to someone and when he came back, he said the representative who had helped me in the beginning was eating and he'd be with me in a minute. I waited a little while and he never came out so I left because I needed to move my mom's things. I received a text message asking me to confirm the tag number of the truck which should have been done by him while I was there in addition to the photo of the license tag, I also sent the photos of the gas level, trash, debree and damage. Upon returning the vehicle I left more gas in it then what I had originally and took a photo of that as well and mileage. The same representative refused to come out and walk around the vehicle again to make sure everything checked out okay and the gas level. I took pictures of everything again. I gave him the key, and he said thank you but didn't print a receipt. I brought the vehicle back on Oct. 7th at 7:30pm but it wasn't due back until 8:30pm. I asked for a receipt, he said, "you'll receive one in your email. It is now 11:28am on Oct 9th and I still haven't received a receipt.
TERRI B
Reed Bird Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Baltimore, MD 21225
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Customer Reviews
- 3.5 Average Customer Rating
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Dealer was nice, professional and accommodating.
ANNA PThis location tried to scam me for existing damages and they lied about me using up the the whole gas tank for a 5 mile destination
STEPHANIE LNot overcharge me, I was charged for 2 days when I had vehicle less than 24 hr
ALEXANDRIA BCustomer service was amazing at assisting me with questions upon drop off . Pick up and drop off location sales rep was very fast and helpful very polite with interaction . Will definately use uhaul again for services and will recommend
vanessa k