I made a contactless reservation for a 20' truck. On pick up day, the truck was not available and I was prompted by the U-Haul app to call customer service. It was irritating that I was given no notice what I reserved a week in advance was not available, but I was able to swap to the 26' truck the location did have. I was then prompted by the app to GO INSIDE the establishment to pick up the keys. I go inside and the “U-Haul CSR†at NAPA wasn't there and I had to wait 15 more minutes to get the keys. When the “U-Haul CSR†did arrive he told me the other NAPA guy could have just given me the keys. I made it a point to select a contactless reservation to avoid any of the above.
SHARON C
Napa Auto Parts
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bandera, TX 78003
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Raymond GGreat experience during difficult move
JAMES CGood people skills
Denton PI don’t remember the man’s name but he was quick and courteous,,, plus very helpful
DALTON G