Nobody was present even though the posted hours said they were open. There was a small sign in the window that said they wouldn't be open until the end of September. The place was junky with old washing machines and junk all over the parking lot. I was wondering if I was going to get mugged while dropping off the trailer.
Christopher R
Junk Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bartlesville, OK 74003
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Customer Reviews
- 3.5 Average Customer Rating
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Friendly, knowledgeable and professional people.
Ronald IGreat customer service
John BWhen arriving to my reservation time at the designated location there wasn’t anyone present to assist me. When someone came in 10 minutes later I was told they couldn’t help me because the “boss” takes care of rentals and they weren’t in. The “boss” shows up 17 minutes later and makes me do all the registration stuff again, even though I filled it out online. The registration takes almost 10 minutes because he supposedly needed two emergency contacts that he could call right then and there and have them answer to verify it was who I said it was. After doing the registration they started the “clean” the truck. I only rented the U-Haul to so down the street to pick up a Pilates machine I bought. I went 8 miles or less. I was back with the U-Haul in 10 minutes. Upon arrival for drop off the “boss” is no longer there and the store associate told me I had to wait for him to return. She finally took the keys and said she will let him know I returned when he makes it back. I get an email today and they are charging me for a full tank of gas and several miles. I would give this experience a 0/10
KEYONNA SVery accommodating and efficient. Highly recommended.
DAVID E