When we arrived at the address, we were given to pick up the truck, the truck was not there. We had to call the business and were told that they had moved to a different location. When we found the truck the box was unlocked. The passenger side door was unlocked and the key was under the mat in the middle. The mileage was 96 miles greater than the mileage on the app. The owner said he had not seen the truck since the last customer drove it. He was willing to give us 44 free miles, but that would still have put us 50 over the limit.
Lori M
Judahs Hauling Company
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bedford, TX 76022
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Customer Reviews
- 3.5 Average Customer Rating
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Smooth process from Beginning to end
Kemali MI’ve arrived 8:53 and my reservation was 9:00 am but I didn’t receive the key till 9:11 am and there was nobody to assist me
Ammar MThe gas cap was missing on our vehicle; however, it did not negatively impact our drive. Rashaad was very communicative and friendly.
Mari EThis wasn't really a U-Haul location. It was a dropoff parking lot for a U-Haul rental. There was no actual regularly staffed business. Resolution of any discrepancy would be tedious at best.
ROBERT S